About Us

SuratSareeWala.com one of the largest online store for design based products from Surat, India the hub of textile industry. We offer a gamut of good quality, designer lengha, sarees, saree materials which are a perfect amalgamation of ethnic essence and contemporary charm. Extremely versatile, wear them for a casual occasion or a party. The collection is in line with the latest trends and caters to the best quality standards pertaining to fabric, seams, intricate embroideries and prints.

   

 

Testimonials

I absolutely love my ordered outfit. The workmanship is amazing. The team at Utsav Fashion was so kind to ensure that I received the perfect size. I will be back very soon. Thank you for your A-class service.

Sheriza Baksh
Florida, United States. Nov 11, 2014

Thank you Utsav Fashion. I am satisfied with my salwars. Very beautiful.

Dellar Roache
Auckland, New Zealand. Nov 11, 2014

I just received my saree with custom tailored blouse. I wanted to say that "You Guys Rock" and please tell your "Tailoring Team" that they are simply "Awesome". Thank you Utsav team for everything!!

Durga Kotturi
Virginia, United States. Nov 11, 2014

The outfit is of excellent quality. I am really impressed and will definitely come back for more orders.

Azhar Aljeshi
Eastern Province, Saudi Arabia. Nov 10, 2014

Your products are the best. They always bring smile on my face and your customer service is outstanding. Thank you Utsav for making me a part of your family.

Salma Nasreen
New York, United States. Nov 09, 2014

I received my item on time and am very happy with it. Thank you so much.

Saba Madani
Texas, United States. Nov 08, 2014

Both my outfits are awesome. Wonderful fitting.

Sri Mohana Aruna Yanamandra
Ohio, United States. Nov 08, 2014

Good job. Thank you !!

Premalatha Reddy
North Carolina, United States. Nov 08, 2014

 

Terms & Conditions

  • SuratSareewala.com, is operated/owned by Global Links & to use it, the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

  • In order to use the SuratSareewala.com, the user have accepted the following terms and conditions given below. We reserve the right to add, delete, alter or modify these terms and conditions at any time.


  The user may carefully read all the information on products and services as provided in relevant sections.
  • SuratSareewala.com acts only as a facilitator to facilitate transactions between user and vendors through SuratSareewala.com. We are not responsible for any loses, expenses, quality of products or services, damages and / or taxes incurred by users in the use of facility.

  • SuratSareewala.com will not be responsible for any damage suffered by users from use of the services on SuratSareewala.com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.
  • All products are checked, screened and assured by the vendors to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.

  • The prices and availability of products are subject to change without prior notice at the sole discretion of SuratSareewala.com.

  • Request for cancellations of orders once placed on SuratSareewala.com. shall not be entertained.

  • We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.
  • If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by SuratSareewala.com for re-delivery shall be claimed from the user placing the order.
  • The User agrees to give accurate, authentic and true information. SuratSareewala.com. reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, SuratSareewala.com has the right in its sole discretion to reject the registration and debar the user from using the services of SuratSareewala.com and / or other affiliated websites without prior intimation whatsoever.
  • SuratSareewala.com will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the ones to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.
  • SuratSareewala.com shall not be liable for any delay/non-delivery of ordered goods by the vendors (trade organizations, manufacturers / shops etc.), flood, fire, wars, acts of God or any cause that is beyond the control of us.
  • The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
  • SuratSareewala.com shall not entertain any complaints after 2-3 days, once the order is delivered.
  • If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email: support@SuratSareewala.com and should wait for a written clarification before using the service.
  • If a non-delivery or late delivery occurs in any case then SuratSareewala.com is not liable to pay / refund any amount more than order value of customer.
 

FAQs

Q.1 How can I place an order?
Ans. First of all, you have to create an account in order to get an access to the members' login area. Afterwards, you can order, view, track any of your favorite items displayed on website.
   
Q.2 How do I know the current status of my order?
Ans. The updates are given for the orders by us at the time of orders getting in process.
   
Q.3 How I know that I have made the order on your website?
Ans. After placing the order, you will get order confirmation email with order no. By this way you can trace out that you have made the order on our website.
   
Q.4 How long will it take for my order to reach me?
Ans. We take 4-5 business days (for Indian orders) & 10-15 business days (for International orders) for processing of your order. We will inform you immediately just in case we require more time for a particular item.
   
Q.5 What product range will be offered at SuratSareewala.com?
Ans. Well, we have an exclusive & largest collection of women ethnic wear, right from dresses, salwar suits to lengha with vibrant color, patterns, and styles and from traditional lengha to mesmerizing Bridal wear.
   
Q.6 Do the shipping charges vary from country to country?
Ans. Yes, shipping charges, they vary from country to country. You can determine the exact shipping cost to your country while placing an order or CALL-7874122244..
   
Q.7 What are your shipping charges for deliveries inside India?
Ans. We provide FREE DELIVERY within India COD..
   
Q.8 How is the item delivered?
Ans. All the items are delivered through our logistics partner armex.
   
Q.9 Is there any kind of Import Duty / Vat / Custom Tax on receiving products?
Ans. Yes there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.
   
Q.10 Can I pay using my Debit card?
Ans. Yes, we accept all major debit cards.

   
Q.11 How do I know that you have received my payments?
Ans. You would receive an email confirmation that we have received your payments along with your order number.
   
Q.12 Can I pay using bank transfer? Where do I get details of your bank account?
Ans. Yes, you can pay through bank transfer. You would receive an email as soon as you choose pay by bank transfer as your option of payment.
   
Q.13 Are my credit card number / bank account number secure?
Ans. Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.
   
Q.14 What is the procedure to return a product, if I don't like it?
Ans. Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.
   
Q.15 Do you accept returns?
Ans. Yes, we do accept returns only for defective pieces. And you have to bare the shipping cost as well.
   
Q.16 Will I get a full refund if I return the product?
Ans. The value of refund varies from one case to another. It would be under the sole discretion of the operations.
   

Privacy Policy

   
 
  • We respect your privacy and are committed to maintaining it. When you shop on our shopping store, we will ask you to input your information and will collect Personal Information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password.

 
  • We recognize your right to confidentiality and are committed to protecting your privacy. We do not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge.

 
  • We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

 
  • We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

 
  • If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

 
  • We will not release your Personal Information to any company outside for mailing or marketing purposes.

 
  • We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information. We do not hold any of your credit card information. This information is securely collected by our authorized payment processors.

 
  • In short, we always strive to respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

 
  • Our object is to furnish our users/customers latest information and material as available to us from time to time and with this end we will make changes in the products or services described on this site. The products published in this site may bear minute variations with the respective original products, the original materials being product of intricate handicraft. The prices displayed on the website for the materials are for internet use only and they are subject to change without prior notice.

 

Payment

DATA UPDATED SOON.......

Shipping Policy

  We offer delivery of our products across the globe. Courier companies do not deliver to P.O. Box address, so you must provide full street address with postal code / zip code and telephone / mobile number.
 
  • Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell.
 
  • We do not ship the products on Sundays and public holidays in India as our logistic partner does not pick-ups on those days.
 
  • Once an order is dispatched, if order / product will return to us because of incomplete address / wrong address, then we are not responsible in such cases and we will not provide any refunds.

Shipping Cost

 
  • Shipping cost is based on the product weight and delivery location. The weight of any product can be found on its detail page.
 
  • We offer free shipping to within India.

Shipment and Tracking Details

 
  • We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company's website detail.
 
  • Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.

VAT & Custom Duties

 
  • VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
 
  • International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
 
  • They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

What if any Delays

 
  • Times to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
 
  • If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail
 
  • Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.
 
  • Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.

Returns Policy


  • SuratSareeWala.com is committed to providing its customers complete satisfaction. SuratSareewala.com strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, SuratSareewala.com is always ready and willing to go the extra mile for its customers.

PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM

  • On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that SuratSareewala.com may peruse the same in future, so as to avoid such occurrences in future.

  • All defective products being returned within 3-4 days to SuratSareewala.com and shall be done ONLY through registered airmail/courier.

  • All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.

  • Safe receipt of defective product by SuratSareewala.com is sole responsibility of the customer

  • While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.
  • In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then SuratSareewala.com shall make the necessary modifications/alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations/modifications, SuratSareewala.com may use plain fabric of the same color. CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.

  • Please note that Stitched Goods are neither accepted nor replaced.

  • We strive hard to make your shopping experience hassle-free & enjoyable. You can report return of your items to us within 48 hours of receiving the product. To return the items purchased, is on defective peices only. You can either email at support@SuratSareewala.com or you call our customer care at +91-7874122244.

RETURNS WILL BE ACCEPTED ONLY IF FOLLOWING CONDITIONS ARE MET :

  • Product should be unused
  • Product should not be tampered or damaged by you
  • Product should be returned to our admin address within 2-3 days from receipt of order
  • REFUND ON RETURNS:

  • We accept refunds for all except:

  • - Custom duties if any paid by you at the time of receiving the goods
    - Taxes if applicable respective to your shipping location/country
    - VAT if any paid by you respective to your shipping location/country


  • The refund amount will be credited back to your respective bank/paypal account & an admin/credit card fees of 10% of total amount will be deducted. If refund is issued as a gift coupon/discount coupon/credit note, there is no charge applicable.
  • Please note that Stitched Goods are not covered in Return Policy.  Stitched Goods are not accepted nor replaced.
  • Returns on cash on delivery (COD) orders:

  • Buyers are requested to follow the below guidelines:
  • 1.The buyer must intimate us about the cod returns within 24 hours of receipt of the order
    2.The order should be dispatched within 48 hours to our admin office after receiving confirmation from us
    3.The shipping charges for returns has to be borne by the buyer
    4.The refund will be processed after receiving the product at our admin office in resellable condition
    5.The refund amount will be credited to buyer's bank account through cheque/cash after deducting 10% of order amount as admin fees